Identification, proof of purchase, device information or written authorisation may be required. Account recovery, device-access recovery and network-unlock support follows manufacturer, operating-system or carrier-authorised procedures. We do not bypass security controls or provide unauthorised access.
Some supported reset or restoration procedures can erase applications, photographs, files and other stored information. Do not send device passcodes, Apple Account passwords or Google Account passwords through the website, social media or WhatsApp.