JT
Jeremy Tech Solutions
Jeremy Tech Solutions
Legal & customer policies
How Jeremy Tech Solutions collects, uses, stores, shares and protects personal information across our website, customer portal and business services.
Last updated: 17 August 2026
Effective date: 17 August 2026
Jeremy Tech Solutions
CAC business number: BN 8664248
Shops 4 & 5, St Peter's Anglican Church Shopping Complex, Ijagun, Ijebu-Ode, Ogun State, Nigeria
support@jeremytechsolutions.com.ng
07069042759 · 09023957121
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Jeremy Tech Solutions respects your privacy and is committed to handling personal information responsibly, lawfully and transparently.
This Privacy Policy applies when you:
This Policy is prepared with reference to the Nigeria Data Protection Act 2023 and applicable directives issued by the Nigeria Data Protection Commission.
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Jeremy Tech Solutions is the data controller responsible for deciding how and why personal information covered by this Policy is processed.
Registered business: Jeremy Tech Solutions · CAC business number: BN 8664248 · Office: Shops 4 & 5, St. Peter's Anglican Church Shopping Complex, opposite 2TOS Restaurant, Anglican Bus Stop, Ijagun, Ijebu-Ode 120101, Ogun State, Nigeria · Email: support@jeremytechsolutions.com.ng · Telephone: 07069042759 or 09023957121.
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We do not store a one-time password as a reusable account password.
The chat interface asks customers not to enter passwords, OTPs, recovery codes or full banking/card credentials. Before a message is sent to the configured AI provider, the application is designed to redact obvious email addresses, Nigerian telephone numbers, long card-like numbers and common OTP/password-style values where detected. Automated redaction is a safeguard, not a guarantee, so customers should still avoid sending sensitive credentials.
For signed-in Customer Portal questions, the AI-processing context is deliberately minimised to relevant repair or order references, statuses and dates. Customer names, telephone numbers, email addresses, reported fault descriptions and payment amounts are not intentionally included in that customer-specific provider context.
For screen-lock recovery, authorised Apple or Google account assistance, network unlocking, swaps and similar restricted services, we may request:
Ownership documents may be retained securely because they could be required to respond to fraud allegations, ownership disputes, investigations or legal claims. We do not provide restricted services for lost, stolen or suspiciously obtained devices.
Do not send or disclose:
Jeremy Tech Solutions will not request these credentials through the website, AI chat, contact form, WhatsApp, email or social-media accounts.
A submitted transfer remains marked as pending until an authorised member of Jeremy Tech Solutions manually confirms receipt and updates the payment status. We do not collect your banking password, card PIN or one-time banking password.
Your private telephone number and email address will not be displayed publicly.
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Processing may be necessary to provide a repair, product, delivery, customer account, customer-support response or other requested service.
We may rely on consent for:
Consent may be withdrawn, but withdrawal does not invalidate processing that was lawful before withdrawal.
Information may be processed or retained to comply with accounting, tax, consumer-protection, law-enforcement or other legal requirements.
We will not rely on legitimate interests where the customer's rights override the business purpose.
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We may use an analytics service such as Google Analytics to understand website traffic, visitor behaviour, popular pages and technical errors. Optional analytics cookies will only be activated after the visitor gives the required consent. Visitors should be able to accept, reject or manage optional cookies.
Jeremy Tech Solutions may use Google AdSense to display advertising, primarily around informational content such as Tech Guides. Third-party vendors, including Google, may use cookies or similar technologies to serve and measure ads. Google's advertising cookies may enable Google and its partners to serve ads based on a visitor's prior visits to this website and/or other websites.
Depending on the visitor's location, consent choices and Google's applicable settings, advertising may be personalised or non-personalised. Where consent is legally required, optional advertising technologies will not be activated before the appropriate choice is obtained. Visitors will be able to manage or withdraw consent through the available privacy or consent controls.
Visitors can manage personalised advertising through Google Ads Settings. More information about how Google uses data and advertising technologies is available through Google's advertising technologies information.
Where required for visitors in the European Economic Area, the United Kingdom, Switzerland or another jurisdiction with applicable consent requirements, Jeremy Tech Solutions will use appropriate consent controls, including a Google-certified consent management platform where required for Google advertising. Consent selections may be recorded and communicated to participating advertising providers so those choices can be respected.
Meta Pixel, TikTok Pixel and similar advertising tools will not be activated simply because they are available. If Jeremy Tech Solutions introduces another advertising vendor or network, we will review the required consent controls, update this Policy where necessary and provide appropriate information about available opt-out choices.
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We may send necessary messages concerning:
Promotional WhatsApp messages, emails or SMS will be sent only after a customer actively opts in. Customers may withdraw from marketing by using an available unsubscribe option, replying “STOP” or contacting us directly. A minimal suppression record may be retained to ensure that an opted-out customer is not added back to a marketing list unintentionally.
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Jeremy Tech Solutions does not sell personal information.
Staff may access information required to perform their responsibilities. When the AI cannot resolve a customer request and the customer chooses a staff handoff, authorised staff may review the relevant chat history so the customer does not have to repeat the conversation.
When the AI-assisted chat needs model-generated language, selected and minimised chat context may be sent to the configured AI infrastructure provider for processing. Jeremy Tech Solutions is designed to use this provider only for customer-assistance generation and not to permit the AI provider to decide whether a payment was received, whether a refund is approved, what a device is worth or another similarly significant business decision. Provider processing may occur outside Nigeria and is subject to the provider's applicable service and privacy terms.
Relevant customer, device and repair information may be shared internally with authorised personnel handling a repair.
Where work must be referred, we will normally share only:
The customer's name and contact details will not normally be shared. If disclosure becomes necessary, the customer will be informed and an appropriate lawful basis used.
Couriers may receive information required to complete an authorised delivery.
Banks and approved payment providers may process information required to send, receive or confirm payment.
Once selected, hosting, database, email, OTP, security, AI, analytics, advertising and support providers may process limited information on our behalf or, where applicable, under their own published terms. Advertising providers may receive browser, device, page-view, cookie, consent and advertising-related identifiers needed to serve, limit, measure or report ads according to the visitor's applicable settings and consent choices.
Information may be disclosed where required by law, court order, lawful investigation or regulatory obligation.
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Some hosting, database, email, AI, analytics, advertising or communication providers may process information outside Nigeria. Before using such providers, Jeremy Tech Solutions will assess the transfer and apply safeguards required by Nigerian data-protection law. Provider information and relevant transfer details should be reviewed when those services are selected or materially changed.
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Jeremy Tech Solutions will retain information only while there is a documented business, contractual, legal, accounting, fraud-prevention or dispute-resolution reason. Core transaction and ownership records may be retained for up to 10 years. This does not mean every item of information will automatically be stored for the entire period.
| Record category | Normal maximum retention |
|---|---|
| Enquiries that do not become transactions | 12 months after the last communication |
| AI chat conversations and staff-handoff records | Normally up to 12 months after resolution, unless required for a transaction, dispute, security matter or legal purpose |
| AI learning candidates that are rejected or not approved | Normally up to 12 months after review |
| Approved reusable AI knowledge | While the information remains accurate and useful, subject to periodic review or earlier removal |
| Active customer accounts | While the account or customer relationship remains active |
| Closed customer accounts | Up to 10 years after closure or the last completed transaction |
| Repair, device, diagnosis and customer-approval records | Up to 10 years after completion |
| Sales, invoices, receipts and payment records | Up to 10 years after the transaction |
| Swap, reservation, warranty and delivery records | Up to 10 years after completion |
| Ownership-verification and identification documents | Up to 10 years after the related restricted service |
| Published reviews | While publication consent remains valid |
| Removed reviews and moderation records | Up to 12 months after removal, unless connected to a dispute |
| Marketing-consent records | Until withdrawal or 24 months after the last meaningful interaction |
| Marketing suppression records | As long as reasonably necessary to honour the opt-out |
| Website access and security logs | Normally up to 12 months |
| Optional analytics information | Normally not more than 14 months |
| Advertising and consent-preference records | For the period reasonably required to apply or demonstrate the visitor’s choice, subject to the relevant platform and legal requirements |
| Deleted-data backups | Normally removed or overwritten within 90 days |
| Fraud, ownership disputes, investigations or legal proceedings | Until the matter and applicable legal requirements have ended |
The necessity of continued retention should be reviewed periodically. Records may be deleted or anonymised before 10 years where they are no longer required. Information may be retained beyond the normal period where required by law, court order, regulatory instruction, suspected fraud, an unresolved ownership dispute or an active legal claim.
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No website or communication method can be guaranteed completely secure.
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Customers aged 18 or older may create accounts and provide their own information independently. Anyone under 18 may browse the public website, but a parent or legal guardian must provide or verify consent before the minor:
We may request evidence of age, identity or parental authority.
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Subject to applicable law, you may request:
Certain requests may be limited where records are required for accounting, fraud prevention, legal compliance, ownership disputes or legal claims. Requests may be submitted by email to support@jeremytechsolutions.com.ng or by WhatsApp to 07069042759. Identity verification may be required before information is released, corrected or deleted. Customers may also complain to the Nigeria Data Protection Commission.
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Jeremy Tech Solutions may use an AI assistant to provide conversational customer support from approved business information and limited authenticated customer status data. The assistant may suggest that a conversation be referred to staff where the available information is insufficient or a human decision or action is required.
Jeremy Tech Solutions does not use the AI chat as a solely automated decision-maker for legal or similarly significant effects. Customer transfers remain pending until manually confirmed by authorised personnel, and decisions such as valuations, refunds, repair approvals and other staff-controlled actions are not delegated to the chat model.
General staff answers from resolved public chats may be proposed as reusable Jeremy Tech AI knowledge. The system is designed to prevent customer-specific or sensitive conversations from being automatically published as general knowledge; those candidates require administrator review or are rejected.
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Our website may link to WhatsApp, Instagram, Telegram, Snapchat, TikTok, Facebook, X, Google Maps and other services. We may also use services such as Google AdSense for advertising. Those providers control their own privacy practices where they act independently. Review the relevant provider's policy and available privacy or advertising controls before submitting information or making choices about third-party services.
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If a breach occurs, we will assess its nature and likely risk. Where required by law, we will notify the Nigeria Data Protection Commission and affected individuals and take reasonable steps to contain the incident.
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This Policy may be updated when:
The revised Policy will display an updated date.
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Jeremy Tech Solutions · CAC BN: 8664248 · Shops 4 & 5, St. Peter's Anglican Church Shopping Complex, opposite 2TOS Restaurant, Anglican Bus Stop, Ijagun, Ijebu-Ode 120101, Ogun State, Nigeria.
Email: support@jeremytechsolutions.com.ng · Telephone: 07069042759 or 09023957121 · WhatsApp: 07069042759.
Thank you for choosing Jeremy Tech Solutions
We sincerely appreciate every customer who trusts us with a repair, purchase, referral or recommendation. Your support keeps us growing, improving and serving you better.
