Jeremy Tech Solutions
Jeremy Tech Solutions
Frequently asked questions
Find answers about Jeremy Tech Solutions, device repairs, MacBook and software services, product sales, repair tracking, swaps, reservations and delivery arrangements.
General questions
About Jeremy Tech Solutions, visiting us and who we serve.
Jeremy Tech Solutions provides hardware repairs and software services for phones, MacBooks, other laptops, tablets and smartwatches. We also buy, sell and swap eligible phones and gadgets, sell accessories, reserve available products and arrange delivery to confirmed destinations.
Shops 4 & 5, St. Peter's Anglican Church Shopping Complex, opposite 2TOS Restaurant, Anglican Bus Stop, Ijagun, Ijebu-Ode 120101, Ogun State, Nigeria.
8:30 a.m. to 8:00 p.m., Monday to Saturday.
No. We do not currently operate an online repair-booking system. You can visit during business hours or contact us before coming.
Yes. We receive devices for repair from customers in different locations and arrange delivery of phones, gadgets and accessories to confirmed destinations. Contact us before sending a device so we can provide the correct receiving instructions.
Device repair questions
Repairs, diagnosis, turnaround, tracking and repair records.
We repair mobile phones, MacBooks, other laptops, tablets and smartwatches.
Service availability depends on the exact device, identified fault, required tools and availability of suitable replacement parts.
We work on major brands including Apple, Samsung, Tecno, Infinix, itel, Xiaomi and others. Contact us with the exact brand and model so we can confirm service availability.
Yes. MacBooks are included in our hardware and software service coverage. Supported work can include displays, keyboards, trackpads, batteries, charging systems, logic-board faults, liquid damage, casing or hinge faults, macOS installation or recovery, updates and other eligible software problems.
Services include diagnosis, screen and display repairs, battery replacement, charging and power repairs, motherboard or logic-board work, camera and audio repairs, buttons and sensors, housing and hinges, laptop and MacBook repairs, liquid-damage assessment, and supported tablet and smartwatch repairs.
The appropriate repair is confirmed after assessment.
No. Jeremy Tech Solutions does not charge a separate device-inspection fee.
Many repairs can be handled as wait-and-get services. This depends on the fault, required parts, repair complexity and current work queue.
Repair time varies according to the device, fault, required parts and workload. An estimated completion period can be provided after assessment, but hidden faults or unavailable parts may affect it.
If a newly discovered fault changes the repair scope, cost or expected completion period, we pause and communicate the revised information before continuing. Renewed approval is required.
Yes. Registered customers can sign in to the Jeremy Tech Solutions customer portal and follow the progress of eligible repairs. Repair information is not available through anonymous public tracking.
Registered repairs receive a repair reference or intake record, and confirmed payments are documented with an official receipt.
Jeremy Tech Solutions does not provide a general warranty on repair services. If you have a concern after a repair, contact us promptly so the device and previous work can be assessed. Any appropriate remedy depends on the findings of that assessment.
No. Our internal replacement parts are maintained primarily for repair work and are not sold separately as retail products.
Software & account-service questions
Software restoration, manufacturer-supported account recovery, ownership verification and data safety.
Services include MacBook and laptop operating-system installation or recovery, authorised phone firmware restoration, iOS and iPadOS updates, supported device-access recovery for verified owners, Apple or Google account-recovery guidance, carrier-authorised network unlocking, and other supported device-software services. We do not bypass device or account security controls.
We may help a verified device owner use supported reset, recovery or restoration procedures provided by the device manufacturer or operating system. Proof of ownership may be required, the procedure may erase stored data, and we do not bypass device security controls.
We may help verified owners use official Apple- or Google-supported account recovery and ownership-resolution procedures. We do not bypass Activation Lock, Factory Reset Protection or other account security controls, and we do not provide unauthorised account removal or access.
No. Do not send your device passcode, Apple Account password, Google Account password, banking PIN, card details or one-time password through the website, WhatsApp or social media.
Yes. Firmware restoration, operating-system reinstallation and some supported recovery procedures can erase stored data. Back up important information before submitting your device whenever possible.
Sending devices from other locations
What to do before waybilling a device to us for repair.
Yes. Contact us before sending the device. We will confirm the device information, receiving instructions and repair-intake process.
Product-sales questions
Brand-new, UK-used and Nigeria-used phones, swaps, reservations and delivery.
We sell brand-new, UK-used and Nigeria-used (9ja-used) phones, plus laptops, tablets, smartwatches, chargers, cables, earphones, headsets, power banks, device-protection accessories and other technology products, subject to availability.
No. UK-used and Nigeria-used phones are sold as pre-owned devices and are not represented as brand-new. Jeremy Tech Solutions does not sell refurbished devices.
Where applicable, we inspect the factory seal and verify identifying information such as the IMEI or serial number through the relevant manufacturer's official verification channel where available.
Qualifying new products may carry a manufacturer warranty. Eligibility, duration, terms and exclusions are stated on the invoice or receipt where applicable. Jeremy Tech Solutions does not provide a separate general warranty beyond the applicable manufacturer warranty.
Yes. We waybill phones, gadgets and accessories to customers across Nigeria. Delivery charges and estimated delivery periods are confirmed according to the destination and selected waybill service.
Yes. Eligible devices may be accepted for swaps or trade-ins after physical and functional assessment. The approved value can be applied towards another qualifying device. Estimates based only on photographs or descriptions remain preliminary until physical assessment.
Yes. Available products may be reserved after approval. The reservation period and any applicable payment requirement are communicated before the product is placed on hold.
Approved payment options include cash at the office, bank transfer and POS. The available method and payment instructions for remote orders are confirmed by our team before payment.
Yes. Confirmed product payments are documented with an official invoice or receipt containing the relevant transaction and product information.
Contact us with the product name, preferred brand, model, specifications, condition and budget. We will confirm whether it is available or help you explore suitable alternatives.
Returns & refunds
Assessment, approval and how approved refunds are handled.
Return and exchange requests are subject to assessment and approval. We may verify the original receipt, IMEI or serial number, product condition, included items and applicable manufacturer-warranty terms. Submitting a request does not automatically guarantee an exchange or refund.
Approved refunds are generally processed in person at our office after the product and original transaction have been reviewed.
Still have questions?
Thank you for choosing Jeremy Tech Solutions
We sincerely appreciate every customer who trusts us with a repair, purchase, referral or recommendation. Your support keeps us growing, improving and serving you better.